News & Updates

2015 Horizons Award Winners

SMS Holdings recognizes our top performers of 2015 with the prestigious Horizons Award. Each of these individuals received a nomination for exemplifying our core values, providing extraordinary customer service and… Continue Reading

PrimeFlight Wins Passenger Supplier Services of the Year

PrimeFlight has received the coveted Southwest Airlines’ Passenger Supplier Services of the year. We are proud to win this year’s award after another successful year partnering with Southwest Airlines in… Continue Reading

SMS Holdings Places on NBJ’s Top Private Companies Again

The Nashville Business Journal released the latest edition of its Top 100 Private Companies. We are proud to announce SMS Holdings ranked #19 for the second year in a row.… Continue Reading

SMS Holdings Partners with American Heart Association Heart Walk

SMS Holdings employees, family and friends partnered with the American Heart Association Heart Walk in Nashville once again. The event closed off an amazing season of fundraising for heart disease… Continue Reading

Horizons Award Winners

SMS Holdings is proud to announce our Horizons Award winners given to employees who exemplify our core values, provide extraordinary customer service and demonstrate a positive attitude for each of… Continue Reading

SMS Partners with Second Harvest and Ford Ice Center to Feed Local Children

Service Management Systems (SMS) partnered with Second Harvest Food Bank of Middle Tennessee and Ford Ice Center to feed more than 35 children from the Southeast Community Center. Children enjoyed… Continue Reading

SMS Holdings Makes NBJ’s Top Private Companies

The Nashville Business Journal ranked Nashville’s private companies according to revenue. SMS Holdings came in at #19. To see the top 20 companies, click here. Findings were… Continue Reading

Preds & SMS Help Cut Ribbon on Habitat for Humanity Build Today

“Nashville Predators employees and SMS Holdings employees joined together for the second-straight year to participate in a Habitat for Humanity build with Habitat for Humanity of Greater Nashville...Habitat for Humanity… Continue Reading

SMS Holdings Participates in AHA Heart Walk

SMS Holdings employees, family and friends took part in the American Heart Association Heart Walk in Nashville. The event capped off a great season of fundraising for a worthy cause.… Continue Reading

Service Management Systems To Launch Hospitality Offering

Service Management Systems (SMS), a leading provider of maintenance and housekeeping services nationwide, announced today a partnership with Fairway GPO, a New Jersey group purchasing organization (GPO) specializing in hospitality… Continue Reading

40 Simon Youth Foundation Students Graduate

Students with the Simon Youth Academy at Opry Mills walked the stage to pick up their diplomas today.

These 40 students were once considered at risk… Continue Reading

Blair McBride Named President of Block by Block

Block by Block is pleased to announce Blair McBride as President of Block by Block effective April 1, 2014. Jeremy Curran will be stepping down from his current role as… Continue Reading

Bridgestone Arena Nominated for 2013 Arena of the Year Award by Pollstar Magazine

Nashville Tenn. – Bridgestone Arena, Service Management Systems’ customer and home of the National Hockey League’s Nashville Predators, has been nominated for the 2013 Pollstar Concert Industry Arena of the… Continue Reading

Congratulations to 2013 VIPs

SMS Holdings believes in recognizing employees who, through their service to our customers and our company, consistently display our Core Values: honesty, integrity, growth, achievement, fairness, appreciation, humility, loyalty, hard… Continue Reading

SMS Holdings Recognizes 2013 Horizons Award Winners

Each year, SMS Holdings recognizes the company’s top performers with the distinguished Horizons Award. It is awarded to a recipient in each operating company and the Corporate Support Center, to… Continue Reading

SMS Customer Bridgestone Arena Makes Rolling Stone Top Ten List of the Nation’s Coolest Arenas

Bridgestone Arena has been recognized in Rolling Stone’s five-part series, Venues that Rock. Rolling Stone surveyed 26 of the top music insiders – like Miranda Lambert and Sharon Osbourne –… Continue Reading

How Hospitals of the Future Keep Patients Safe

Hospitals of the future will have new technologies and strategies for keeping patients safe and preventing HAIs. Click here to take a sneak peak at some of… Continue Reading

SMS Holdings Builds its Business on Service

SMS Holdings CEO Keith Wolken has led the company through a period of sustained growth, both in terms of revenue and the number of companies under the control of SMS.… Continue Reading

SMS Healthcare: Keep Hospital Privacy Curtains from Spreading Infection

As a touch point frequently contacted by patients, visitors and healthcare providers, hospital privacy curtains can easily become contaminated with dangerous bacteria and transmit infections.

After a thorough… Continue Reading

SMS Holdings Recognizes Horizons Award Winners

On March 5, 2013, SMS Holdings recognized its annual Horizons Awards Winners at the Schermerhorn Symphony Center. This distinction is awarded to a recipient in each operating company and the… Continue Reading

SMS Holdings Celebrates 25 Years of Success

March 17, 2013 marked 25 years in business for SMS Holdings Corporation. Founded in 1988 by William T. Coakley in Nashville, Tennessee, SMS has grown from a start-up with one… Continue Reading

SMS Healthcare Asks: Is Your EVS Department Spreading Infections?

Environmental services (EVS) is working hard to keep your hospital clean and provide a safe environment for patient care.

But they could inadvertently be employing practices that spread… Continue Reading

Valor Shares How You Can Keep Your Hotel & Resort Guests Safe from Scammers

Illegitimate companies, and their representatives on hotel and resort properties, pose a real threat to your guests’ safety and security. These scammers, often posing as pizza delivery companies, may make… Continue Reading

How Cooperative Purchasing Can Save You Money

With government agencies always looking to make the most of limited resources, cooperative purchasing can offer significant cost savings.

Below are a few of the ways your government… Continue Reading

ServiceWear Apparel Adds New Brand: Wrangler WorkWear

ServiceWear Apparel is proud to offer Wrangler Workwear uniforms to government agencies through our U.S. Communities uniform contract.

No other uniform brand has features built specifically to bring… Continue Reading

Block by Block Ambassadors make 2013 SUPER BOWL AND MARDI GRAS CLEAN-UP A SUCCESS

New Orleans has been bustling with over 150,000 visitors during the month of February for not only the Super Bowl on Sunday, February 3, but for Mardi Gras kicking off… Continue Reading

PrimeFlight: Our Commitment to Quality

In our continuous effort to reduce service issues, bring value to our customers, and drive constant improvement, PrimeFlight operates with a clearly defined Quality Development Process.

Our Quality… Continue Reading

SMS Healthcare Offers EVS Cleaning Tips for Improved Disinfection and HAI Reduction

Environmental services departments have a direct impact on reducing hospital acquired infections.

But unfortunately, some cleaning practices could be keeping you from getting surfaces as clean — and… Continue Reading

Case Study: SMS Holdings expands reach to hospitals

SMS Holdings was recently featured in the Nashville Business Journal. Read the article by Chris Silva below:

SMS Holdings has its hands in a lot of pies, from… Continue Reading

Service Management Systems customer, Bridgestone Arena, nominated again

Bridgestone Arena, home of the National Hockey League’s Nashville Predators, has been nominated for the 2011 Pollstar Concert Industry Arena of the Year Award. Five other arenas have been nominated… Continue Reading

Are you prepared for an emergency?

During National Preparedness Month, Valor reminds everyone that emergency preparedness is everyone’s responsibility. The more you prepare today, the more you’ll be able to reduce the devastating effects of a… Continue Reading

Inc. Magazine Unveils Its Annual Exclusive List of America’s Fastest-Growing Private Companies

SMS Holdings makes Inc. magazine’s fifth annual Inc. 500|5000 list, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important… Continue Reading

Valor Security Services encourages Americans to get ready during National Preparedness Month

Valor Security Services is proud to be participating in the 2011 National Preparedness Month in September. Sponsored by FEMA’s Ready Campaign, NPM is a nationwide effort encouraging individuals, families, businesses… Continue Reading

Block by Block Recognized by Providence City Council

On May 2, 2011, Block by Block was recognized by a Providence, Rhode Island City Council Resolution stating, “Be it resolved that the members of the Providence City Council hereby… Continue Reading

Coconut Grove Business Improvement District Makes Innovative Changes in Operations

Grove BID Becomes First Florida Client of Nationally Recognized Provider “Block by Block”

Beginning June 1, Coconut Grove will be the first improvement district within Florida to welcome… Continue Reading

SMS Extends $7 Million Airport Contract

Nashville-based Service Management Systems was recently chosen to continue providing janitorial for the Nashville International Airport. The three-year contract, which is not to exceed $7 million, will employ about 90… Continue Reading

Block by Block Launch in Boston Gets Attention

As Block by Block kicks off operations in Boston, the local media is already taking notice. The revitalization effort is addressed by Casey Ross in an article on

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Service Management Systems Customer, Bridgestone Arena, Sets Record

Nashville Tenn. – The month of December has been record setting for Nashville’s Bridgestone Arena, with a building-high 334,917 guests walking through the doors for 22 separate events. Seven Nashville… Continue Reading

Traveling Safety Tips from Valor Security Featured in The Hotel Report

Mert Price, vice president of business development for Valor Security, wrote Traveling Safety for the Businesswoman, and was featured in the December 2010 edition of The Hotel Report. Read the… Continue Reading

Block by Block’s Ambassadors Make a Significant Impact in Downtown Oakland, CA

Block by Block’s impact in downtown Oakland, California is described in a recent article in the Wall Street Journal. Read the full story

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Block by Block Celebrates One Year with Minneapolis Downtown Improvement District

SMS Holdings operating company Block by Block celebrates one year with Minneapolis Downtown Improvement District (DID). The amount of positive, daily feedback received from a wide spectrum of employees, business… Continue Reading

A Conversation with Michael Wein

SMS president Michael Wein was interviewed by the Nashville Business Journal. Read the article below.

Michael Wein was named president in 2009 of Service Management Systems, a commercial… Continue Reading

Valor NSRT

Valor’s National Special Response Teams (NSRT) deployed to flood ravaged Nashville

The communities throughout Nashville, Tennessee have witnessed record rain fall levels and flooding that reached historical proportions… Continue Reading

ServiceWear Apparel awarded U.S. Communities contract

ServiceWear Apparel has been awarded the contract as the exclusive distributor of uniforms and work apparel to the City of San Antonio and the U.S. Communities Purchasing Alliance, according to… Continue Reading

SMS Holdings extends support of Simon Youth Foundation

SMS Holdings announces the extension of its support for the Simon Youth Foundation. As part of an annual gift, SMS Holdings has made a donation toward the operation of the… Continue Reading

Screening Partnership Program Spotlighted for the Airport Industry

The latest issue of Airport Improvement magazine highlights current support for the SPP and features FirstLine Transportation Security. Read the full article

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J.D. Power Reports: Kansas City Airport Ranks Highest in Overall Passenger Satisfaction

Kansas City International Airport has been recognized in the J.D. Power and Associates 2010 North America Airport Satisfaction Study as the number one airport in customer satisfaction for medium sized… Continue Reading


Mike Wein has been named as President of Service Management Systems, according to Keith Wolken, CEO of SMS Holdings.

Wein is a ten year veteran of Service Management… Continue Reading

Downtown services spell growth for SMS Holdings

A little over a year ago, SMS Holdings acquired a Louisville, Ky., security firm that was projected to add at least $37 million a year in revenues to SMS’ $300… Continue Reading

Valor VP Contributes Article to Lodging Hospitality Magazine

Valor Security Services Vice President Mert Price contributes article on hurricane preparedness to Lodging Hospitality magazine. Read the article below:

Get Your Hotel Ready For… Continue Reading

Development update: Takin’ it to the streets

Tara Bannow with the Downtown Journal in Minneapolis writes about the difference Block by Block Ambassadors have made to the city. Read the article below:

Every morning at… Continue Reading

Hired to help however they can

The Star Tribune in Minneapolis reports on Block by Block Ambassadors who have recently been deployed downtown. Read the article below:

Snapping photos of visitors posing with Mary… Continue Reading

‘Ambassadors’ Hit Pavement To Improve Minneapolis

WCCO in Minneapolis writes about Block by Block Ambassadors. Read the article below:

Recently, people in the tennis ball-green shirts have been spotted around town. They’re the ambassadors—part… Continue Reading

Block by Block Gives Downtown Santa Monica a Make-over

The California Chronicle published an article on Block by Block’s Ambassador program in Downtown Santa Monica. Read the article below:

Santa Monica – The Bayside District and… Continue Reading

SMS Holdings ranked in Top 200 Private Companies in Tennessee

SMS Holdings ranked as the 41st top private company in the State of Tennessee according to BusinessTN’s 2009 TN250 survey. This year’s list of 200 private businesses includes those companies… Continue Reading

Downtown Minneapolis Business Improvement District Selects Block by Block

After careful evaluation of more than twenty firms and site visits the newly formed Minneapolis Downtown Improvement District has selected Block by Block to operate the district’s Safety and Clean… Continue Reading

Block by Block makes a difference in downtown Jackson, Mississippi

Downtown Partners ambassador Calvin Jackson pedals down Capitol Street in downtown Jackson on Tuesday. Unarmed ambassadors patrol the streets from 7 a.m. to 7:30 p.m. Monday through Saturday.  (Rick Guy/The… Continue Reading

Slow, steady growth drives SMS Holdings

SMS Holdings was featured on the front page of the Tennessean Newspaper business section on Sunday, September 28th describing the company’s growth. SMS Holdings has been steadily growing since its… Continue Reading

SMS Holdings acquires Brantley Security Services

Nashville-based SMS Holdings on Tuesday announced that it has acquired Brantley Services of Louisville, Ky., a provider of event management, security and cleaning services for office buildings, retailers, sporting events… Continue Reading


Nashville, Tenn. July 28, 2008---SMS Holdings, one of the nation’s leading providers of services for the nation’s aviation, healthcare, hospitality and retail industries, was named Friday as the 2008 Best… Continue Reading

Valor Assumes Lead Role In New Anti-Terrorism Program

The first standardized anti-terrorism curriculum written for the nation’s retail security guards was announced last week. Developers of the program, which include Valor Security Services, say it is crucial to… Continue Reading

ADP honors SMS Holdings’ commitment to outsourcing at annual user conference

Nashville, Tenn. May 16, 2007 – ADP® National Account Services, part of the Employer Services Division, a leader in outsourced payroll, HR, and benefits administration solutions, has recognized SMS Holdings… Continue Reading

FirstLine recognized in Report on passenger satisfaction.

Kansas City International Airport (MCI) has been ranked highest by J.D. Power and Associates among medium-size airports in overall passenger satisfaction. The report singled out MCI’s passenger security screening as… Continue Reading

PrimeFlight Names Wein President

PrimeFlight Aviation Services is pleased to announce that Mike Wein has been named president of the company, according to Keith Wolken, chairman of parent company SMS Holdings. Wein succeeds Wolken,… Continue Reading

Valor Security Services Among Nation’s Largest Security Firms

Valor Security Services has been ranked as the nation’s 16th largest security firm in Security Magazine’s annual ranking of the 50 largest security firms. The rankings were determined by annual… Continue Reading

SMS Holdings CEO Featured in Nashville’s The City Paper “Conversation with a Leader”

Keith Wolken, SMS Holdings CEO, was interviewed by Nashville’s The City Paper for its print and online editions in its feature column, “Conversations with a Leader.” Wolken discussed the growth… Continue Reading

SMS Holdings Ranked 22nd among Middle Tennessee’s Top 100 Private Companies

SMS Holdings was featured in the Nashville Business Journal’s annual ranking of the 100 largest companies in middle Tennessee. SMS Holdings is the second-largest employer and the twenty-third fastest growing… Continue Reading

Service Management Systems Selected by Gaylord Hotels for Property Services

Service Management Systems is applying its proven service model to another new industry, hospitality. Following intense study and analysis of the SMS business model, the company identified a natural fit… Continue Reading

Service Management Systems Launches Health Care Division and Signs Vanderbilt Medical Center

After significant research and strategic planning, Service Management Systems has created a Health Care Division to which it will direct its proven approach to facility services management. The newly formed… Continue Reading

Valor Security Services Receives “Built to Last” Honors

Valor Security Services has been honored as the 2005 winner of the “Built to Last Award” in the Fifth Annual Catalyst Awards sponsored by Catalyst Magazine, one of Atlanta’s leading… Continue Reading

Valor Security Garners Certification under the SAFETY Act

Valor Security Services announced that the United States Department of Homeland Security (DHS) has granted the company’s application for designation and certification of their security services as a “qualified anti-terrorism… Continue Reading

The Orlando Sentinel Recognizes the Benefits of the Screening Partnership Program

Over the past four years at Kansas City International Airport, FirstLine Transportation Security and the Transportation Security Administration have demonstrated daily the success of the private/public partnership in providing effective… Continue Reading

PrimeFlight Handles Baggage in Jacksonville

Jacksonville International Airport has awarded PrimeFlight with two different contracts related to the baggage handling process. The contract for baggage handling services at baggage security checkpoints throughout the airport are… Continue Reading

FirstLine Earns SAFETY Act Designation

In an announcement that has a significant impact for airports, the Department of Homeland Security has designated FirstLine Transportation Security’s passenger and baggage screening services as anti-terrorist technology and further… Continue Reading

FirstLine Gets Full Operational Capability

FirstLine Transportation Security, Inc was certified for Full Operational Capability at Kansas City (Mo.) International Airport. After a competitive bidding and selection process, FirstLine was selected as the contractor to… Continue Reading

PrimeFlight Aviation Services Lands Deal with Orlando Airport

PrimeFlight was selected by the Greater Orlando Aviation Authority to provide baggage handling services at Orlando International Airport with the intent of freeing Transportation Security Administration screeners to run additional… Continue Reading