About SMS Holdings

Solutions for your business. Benefits for your customers.

Since 1988, SMS Holdings has set the standard for exceptional service, proven processes, and management excellence. This dedication starts with the SMS Holdings executive team whose energy, ambition, and entrepreneurship led them to create a unique approach to providing professionally managed services to large, high-traffic facilities. The approach is simple:

  • Recruit and hire the right people to deliver the best in service and quality.
  • Create systems and processes that maximize value and service.
  • Then, train people to execute the systems through a series of programs that have been praised, by employees and customers alike, as among the most comprehensive, successful training programs in the nation.

The best practices from across each industry.
Comparing ideas and practices across our family of companies, we are able to identify the best techniques available - and create new ones that are even better.

Efficiency. Duplicate efforts sabotage productivity.
SMS companies avoid duplication by creating strong communication channels across geographic and functional barriers. We also share administrative costs.

Economies of scale.
SMS companies have the size and resources to reduce costs and create lean, effective operations.

Facilities management is what we do. We don’t waste your time trying to move into new sectors. Instead, we are the best in the sectors we serve. And we’re only getting better.

Quality. Always.
Our people are our greatest asset, so our training programs are our #1 method for quality control. Industry-leading, recurrent, personal training, follow up, and incentives help our employees keep their focus on performance - and on you.

Cutting-edge technology.
Our service is the most reliable in the business, even as we continue to innovate with new, cutting-edge systems and technologies that improve accountability, communication, and efficiency.

Whatever it takes.
Our core values and superior business practices reflect our commitment to do whatever it takes to deliver excellent service and establish long-term relationships with you, our customer.

Visit SMS Cares. A charity for employees by employees.